Privacy policy

We collect only what we need to send your order, answer your message, and, if you ask us to, email you about new scents and limited editions. We do not sell your personal information, and we never will.

Depending on how you use the site, we may collect:

We use your information to process and ship orders, respond to enquiries, send order and shipping notifications, and, with your consent, send occasional emails about new products, limited edition drops, and pop-up shops. We also use aggregate, non-identifying information to understand which pages are useful and improve the site.

We share information only with the service providers who make the store work, and only to the extent they need it:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

The site uses cookies and similar local storage to keep your cart intact between visits and to keep the site working properly. You can clear or block cookies in your browser, though your cart may not persist if you do.

You can unsubscribe from marketing emails at any time using the link at the bottom of any email. Under Canadian privacy law, you may also ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Write to us and we will respond within 30 days.

Order records are kept as long as required for tax and accounting purposes. Contact messages are kept while they are useful for supporting you. Newsletter subscriptions are kept until you unsubscribe.

Noble Poet products and this site are intended for adults. We do not knowingly collect personal information from children.

We only text you if you explicitly ask us to. We never send unsolicited text messages. By texting our number (such as asking a customer support question) or opting in to promotional updates (such as texting PROMO to 1-888-540-7638), you consent to receive text replies and automated marketing messages from Noble Poet at the phone number provided. Consent is never a condition of purchase.

Rates and frequency: Message frequency varies based on your request. Message and data rates may apply depending on your mobile carrier plan.

How to opt out: You can stop receiving text messages at any time by replying STOP to any text message from us.

Help and support: Reply HELP to any message for customer support, or email us at hello@noblepoet.ca.

If this policy changes in a meaningful way, we will update the date at the top of this page. Questions about privacy can be sent to us at any time and a real person will reply.

You can also reach us by mail at Noble Poet, PO Box 18102, Delta RPO Tsawwassen, BC V4L 2M4, Canada.